Privacy Policy

Who We Are

Jo's Cosy Cat Care is a sole-trader cat sitting service based in Ipswich, Suffolk, operated by Jodie. You can contact us at jodie@cosycatcareipswich.co.uk.

What Information We Collect

When you make a booking or enquiry, we may collect:

• Your name, email address and phone number
• Your home address and postcode
• Details about your cats (names, ages, health needs)
• Payment information (processed securely via Stripe — we do not store card details)
• Alarm codes or entry instructions (used solely for service delivery)

How We Use Your Information

We use your personal data to:

• Provide and manage your cat sitting booking
• Process payments and send receipts
• Communicate with you about your booking
• Send reminders and follow-up emails related to your booking
• Send our newsletter (only if you opt in — you can unsubscribe at any time)

How We Store & Protect Your Data

Your data is stored securely on the Base44 platform. Payment information is handled exclusively by Stripe, a PCI-DSS compliant payment processor. We do not sell or share your personal data with third parties for marketing purposes.

How Long We Keep Your Data

We retain booking records for up to 2 years for business record-keeping purposes. You may request deletion of your data at any time by contacting us.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we use your data

To exercise any of these rights, please email jodie@cosycatcareipswich.co.uk.

Cookies

This website uses essential cookies required for functionality. We do not use advertising or tracking cookies.