Cancellation Policy

Cancellations by the Client

I understand that plans can change. If you need to cancel your booking, please let me know as soon as possible. The following policy applies based on how much notice is given before your booking start date:

• More than 14 days before start date:Deposit is forfeited (non-refundable). No further charge applies.
• 3–13 days before start date:Deposit is forfeited and 50% of the remaining balance will be charged.
• Less than 72 hours before start date:The full booking amount is due and no refund will be issued.

Non-Transferrable Bookings

Bookings cannot be transferred to alternative dates. If you wish to rebook, a new booking must be placed with a new deposit payment. The cancelled booking will be subject to the cancellation charges above.

Cancellations by Jo's Cosy Cat Care

In the unlikely event that I need to cancel your booking due to illness or emergency, I will notify you as soon as possible and issue a full refund of all payments made. I will do my very best to help you find alternative care arrangements.

How to Cancel

To cancel a booking, please contact Jo directly via email at jodie@cosycatcareipswich.co.uk or via WhatsApp. Cancellations are only accepted directly from the client and must be confirmed in writing.

Peak Period Bookings

Bookings during peak periods (school holidays, Christmas & New Year) are subject to the same cancellation terms above. I strongly encourage early booking and prompt cancellation notification during busy periods.